Privacy Policy

Effective Date: 04/01/2025

revision: 6-21-2025

Website: https://DigitalAddictionCoach.com

Website: https://digitaladdictioncoach.com
Entity : DigitalAddictionCoach, LLC

1. Who We Are

DigitalAddictionCoach, LLC ("Company," "we," "us," or "our") provides coaching services for individuals seeking digital addiction recovery. This Privacy Policy explains how we collect, use, and protect your personal data and your rights under applicable laws, including the General Data Protection Regulation (GDPR).

2. Coaching vs. Therapy Disclaimer

Our services are non-clinical coaching and are not a substitute for psychotherapy, psychiatry, or medical treatment. If you are experiencing a mental health emergency, please call 911 or 988, or visit your local emergency room.

3. What Data We Collect

a) Information You Provide Directly

Name
Email address
Phone number
Coaching intake responses (optional)
Messages and feedback
Payment info (via Stripe – see Section 6)

b) Information Automatically Collected

Via Google Analytics:

Browser and device info
IP address (anonymized)
Geographic region (approximate)
Pages visited, time spent, and click paths

4. Why We Collect Your Data

We process your personal data to:

Deliver coaching services and respond to inquiries
Schedule sessions and send confirmations
Improve website usability and services
Comply with legal and billing requirements
Send occasional emails and/or text messages (with your opt-in consent)

5. Legal Bases (GDPR)

We rely on the following legal bases:

Consent (e.g., cookie pop-up, contact form)
Contractual necessity (e.g., providing services)
Legitimate interest (e.g., analytics)
Legal obligation (e.g., financial recordkeeping)

6. Who We Share Your Data With

We only share your data with trusted service providers:

Stripe – for payment processing. Stripe collects and stores your payment details securely.
🔗 Stripe Privacy Policy
GoHighLevel – for hosting our website and CRM.
🔗 GoHighLevel Privacy Policy
Google Analytics – for site performance analysis.
🔗 Google Privacy Policy

We do not sell your data.

7. Data Security

We take appropriate measures to protect your data:

TLS 1.2 or 1.3 encryption for data in transit
AES-256 encryption for data at rest
Strong password and access protocols
Secure storage of coaching records

Stripe is PCI-DSS compliant for secure financial transactions.

8. Data Retention

Coaching records: Retained up to 3 years post-service
Contact and email data: Up to 3 years
You may request deletion earlier. Upon receiving a written request from the CLIENT, sent via physical mail or email, the COACH will securely destroy any CLIENT-related files in their possession, whether physical or digital, that are still accessible at the time of the request. Destruction will be performed using commercially reasonable methods to prevent recovery (e.g., secure shredding for paper records, secure deletion software for digital files). This obligation does not apply to records the COACH is legally required to retain, such as invoices, payment records, or documentation necessary for resolving disputes, which will be securely destroyed once the retention period ends. The CLIENT acknowledges that some data may exist in automated system backups or archives outside the COACH’s direct control, which will be overwritten or purged in the normal course of business. (also see Section 10)

9. Cookies & Tracking

We use cookies (with your consent) for:

Website traffic analysis (via Google Analytics)
Improving site performance and navigation

You may disable cookies via your browser or refuse tracking via our cookie banner.

10. Your Rights Under GDPR

You may request to:

Access your data
Correct inaccurate data
Delete data
Restrict or object to processing
Withdraw consent
Receive a copy in portable format

📧 Email us at: [email protected]
🕓 We respond to requests within 48 hours.

11. International Data Transfers

Your data may be processed in the U.S. We ensure adequate safeguards such as Standard Contractual Clauses (SCCs) or vendor privacy frameworks are in place.

12. Children’s Privacy

Our services are only for users 18 years and older. We do not knowingly collect data from minors. If this occurs, we will delete the data promptly.